We strive to provide high-quality digital images to meet your stock image needs. We want you to be completely satisfied with your purchase. Please read our Refunds Policy carefully to understand your rights and obligations when using our services.
1. Eligibility for Refund
We offer refunds under the following conditions:
- The purchased digital image is defective or corrupted, preventing its use.
- The purchased digital image does not match the description provided on our website.
- You accidentally purchased the same image more than once.
2. Non-Refundable Items
Membership fees and subscription charges are non-refundable. Once you have paid for a membership or subscription, you will not be eligible for a refund, whether you have used our services or not.
3. Refund Process
If you believe you are eligible for a refund, please contact our Customer Support team at [email] within 7 days of the purchase date. To expedite the process, please provide the following information:
- Your full name and contact information
- Order number or transaction ID
- Details of the issue or reason for the refund request
- Any supporting documentation or evidence (e.g., screenshots)
Our Customer Support team will review your request and respond within 3-5 business days. If your refund is approved, the amount will be credited back to the original payment method used for the purchase.
4. Exceptions
We reserve the right to refuse a refund if:
- The request is made after 7 days of the purchase date.
- The digital image has been used or downloaded.
- The customer violates our Terms of Service or License Agreement.
- The refund request is deemed to be fraudulent or malicious.
5. Currency and Amount
All refunds will be processed in the currency of the original transaction. The refund amount will be the original purchase price paid for the defective or incorrect digital image.
6. Changes to Refunds Policy
Deadfakes reserves the right to modify or update this Refunds Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund practices.
Contact Us
If you have any questions or concerns about our Refunds Policy, please contact our Customer Support team at [email]